"I wholeheartedly recommend Michael Merchant and the MCW Software Studios team for your application development needs. He made quite an impression on the first meeting and his follow-through was excellent. Honesty, integrity, breadth and depth of technical knowledge, great at trouble-shooting - he delivered a final product that exceeded my expectations. Get him on your project while you can - you won't have any regrets!"
Garret Weeks
Project Manager, iViP Mobile
"Don't waste your time anywhere else! When you're ready to get the job done, call MCW Software Studios."
Nathan Kolta
President, iViP Mobile
Utilities Solutions
Utilities are using technology to optimize the administration and provisioning of services, providing customers with up-to-date information, online self-service functionality and thus better satisfaction. Reliable, responsive software applications are key to enable online and call-center based utility services. MCW Software Studios has a history of delivering rich, interactive software solutions such as scheduling, billing, document management and inventory management software applications.
By maintaining an extensive library of reusable software components, MCW Software Studios can quickly assemble solutions for public and private utilities. If we don't have exactly what you need, we can build it using programmers who work here in the United States that can understand your unique needs.
MCW Software Studios has worked with utilities and service delivery companies over the years, helping them to map out their strategic technology vision and enabling them to realize that vision using MCW Software Studios's team US-based interactive designers and software developers. Finally, MCW Software Studios can enable utilities to deliver these scalable, secure services to their rate payers over the web using collocated web hosting or cloud-based hosting services. Below is a partial list of systems that we have worked on relevant to utilities.
Industry Specific
- Data aquisition / telemetry
- Service provisioning
- Project management
- Budget analysis and forecasting
- Customer relationship management
- Scheduling
- Billing
- Customer self-service portals (e.g. online order entry)
- Vendor self-service portals (e.g. appointment scheduling and confirmations)
- Vendor management
- Service delivery dashboards
- Facility directory
General
- E-commerce
- Reporting
- User management and security
- Customer relationship management
- Accounting
- Business intelligence
- Project management solutions
- Web forms
Collaboration
- Calendaring
- Task management
- Event management
- eFax
- SMS texting
- Phone
- Instant messaging
- Contact management
Outbound Communication
- IVR phone system
- SMS texting
Document and Form Management
- Versioning
- Templates
- PDF generation
- Distribution
Marketing
- Websites
- Flash development
- Search engine optimization (SEO)
- Online surveys
- Newsletters
- Website analytics
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